Complete Order Request Form
Track Your Order
* Postal Customers only
** Our repair process is covered under ITi's terms and
conditons. By choosing the mode you are bound to out terms and conditions.
*** ITi will not responsible of damages caused by impropper packaging or lost in transit
Request; Drop-off, Collection or Post
- Customer makes a request by filling online
repair request form.
- We will acknowledge and choose the best practise to collect or handover the faulty
- We encourage customer to drop off in specific drop-off locations or arrange a
collection time (We do this for distance customers).
- Some occasions We asked to send the equipment via post, in such circumstances customer has
to post the item in a proper and secure pack***.
- Customer who brings their faulty equipment to our drop-off points or made a
collection request, will get an order
receipt which has a unique PIN or KEY.
We will email your order receipt sooner we received your equipment via POST*
- We diagnose your equipment and start generating qoute for the repair
- We advise our customer regarding repair costs and options if exists.
- Once chosen the repair option and agreed out terms and conditions, we will start repair work and order necessary
- We also update the each stage of the repair in our website.
- You may check your repair status online by entering your order ID and unique PIN/KEY.
- Sooner we complete repair, customer will be advised to collect the equipment.
- We also do a delivery service and or post the equipment by paying a small delivery charge.